
Administrative Support Specialist
2 weeks ago
We are seeking an experienced Front Office Executive to provide exceptional customer service and administrative support at our luxury serviced apartments in India.
About the Role:
- Day-to-day operations management: Manage front desk duties, check-ins/outs, billing, answer phone calls, emails, respond to inquiries
- Ensure front desk functions without errors, identify lapses and rectify in real time
- Administering front office functions on a daily basis
- Implementation, continuous review, continuous improvement (kaizen)
- Perform tasks as needed in case of absence or peak workload.
- Monitor & oversee all guest services on daily basis
- Identify critical guests, VIP arrivals, meet & greet, attend guests as necessary
- Answer day-to-day inquiries for short-term / long-term stays
- Excellent verbal / written communication skills, ability to write professional emails, drafting of documents, presentations, etc.
- Hospitality attitude and aptitude, customer centric, effective in communication
- Thorough organization and supervisory skills.
- Natural team player, having patience, negotiation skills, good into dispute/grievance resolution with all stakeholders, calmly handling the situations, etc.
Requirements:
- Graduate / Post Graduate preferably into hotel management
- Must have worked in 4/5 star hotels in similar role for at least more than 3-4 years
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