CX Innovator

Job Title: CX Innovator

We are seeking an experienced CX Innovator to join our team. As a Practice Head, you will be responsible for driving growth and innovation in the Consumer DU at BPS.

Key Responsibilities:

• Create compelling Solutions/proposals - both proactive and response to RFI,RFP and RFQ","
• Build account plans identifying opportunities in CX in new age target accounts","
• Excellent understanding of AI, Agentic AI, Chat bots and other transformation solutions in CX space for new age clients","
• Understand client needs and connect with industry trends to create best-in-class solutions","
• Build solutions with limited client information, ability to handle ambiguity and provide clarity to extended teams","
• Create and lead client presentations","
• Currently an Individual contributor role, requires rolling up sleeves and driving CX bids end to end, with extended teams","
• Primary & Secondary research on competition landscape, clients and identify whitespaces","
• Manage internal and external stakeholders","
• Responsible for internal and external marketing and brand creation for New Age CX","
• Responsible for deal conversion","
• Overall 15+ years of working experience","
• Mandatory - 3+ years of experience in working with multiple new age customers in CX"]",