Enterprise Client Liaison
4 days ago
We are a global leader in customer service, with over 100 million annual recurring revenue and growing worldwide. Our industry-leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
The platform is used by major automotive OEMs, healthcare systems, and property management firms, reaching thousands of clients daily. We prioritize performance-based culture where excellence is rewarded and careers are developed.
Our mission is to foster relationships between companies and communities.
Responsibilities:- Act as client advocate for enterprise customers' clients.
- Monitor and respond to social media reviews.
- Collaborate with internal teams for deliverables to our clients.
- Work with teams to set expectations with clients.
- Share best practices with colleagues on customer initiatives.
- 0-2 years of experience in Enterprise account management and managed services.
- Client-facing experience.
- Excellent computer literacy.
- Strong written skills.
- Accurate record-keeping abilities.
- Ability to complete tasks accurately and on time.
- Team collaboration and goal achievement.
- Pressure tolerance.
- Independence and self-motivation.
- Flexible working arrangements.
- Career growth opportunities.
- Active Employee Resource Groups (ERGs).
- An inclusive work environment.
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