International Chat Support Specialist

3 weeks ago


Hyderabad, Telangana, India FLY Consulting Services Full time

Company Overview

FLY Consulting Services is a prominent staffing and placement agency operating across the Indian states of Andhra Pradesh, Telangana, Karnataka, and Tamil Nadu. Our consulting team provides expert staffing solutions to various industries and company sizes, aiming to bridge the gap between clients and top talent.

Job Overview

We are seeking a highly skilled and motivated individual to join our team as an International Chat Support Specialist. This is a full-time position focusing on delivering exceptional customer service through chat communication. The ideal candidate should have 1 to 3 years of experience in international chat support or a similar role.

Key Responsibilities

  • • Respond to customer inquiries and provide accurate information through chat communication
  • • Handle customer complaints with professionalism and empathy
  • • Assist customers in troubleshooting technical problems or navigating our company's products and services
  • • Maintain thorough and up-to-date knowledge of our company's products, services, and policies
  • • Document customer interactions and follow-up on unresolved issues
  • • Collaborate with team members and other departments to ensure customer satisfaction
  • • Meet or exceed performance targets, including quality metrics and customer satisfaction ratings

Requirements

  • • 1 to 3 years of experience in international chat support or a similar role
  • • Excellent written communication skills
  • • Fluency in English
  • • Ability to multitask and handle multiple chat conversations simultaneously
  • • Strong problem-solving and decision-making abilities
  • • Customer service-oriented mindset
  • • Good typing speed and accuracy
  • • Ability to work effectively in a team environment

Working with Us

At FLY Consulting Services, we are committed to providing a dynamic and inclusive work environment that fosters growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional chat support, we encourage you to apply for this exciting opportunity.



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