Strategic Product Manager
4 weeks ago
About the Role:
Zycus is seeking a dynamic and customer-focused Product Success Manager to join our Customer Success team. The successful candidate will play a key role in driving customer adoption, satisfaction, support, and retention by providing expert guidance on our procurement software solutions.
Key Responsibilities:
- Serve as the primary point of contact for customers, offering personalized support and guidance throughout their journey for Zycus Products.
- Work on all aspects of maintenance of an already implemented Customer including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user / supplier set-up and testing support.
- Demonstrate the features and capabilities of our software solutions, highlighting how they can address customer challenges and drive value.
- Conduct in-depth discovery sessions with clients to understand their procurement processes, pain points, and objectives.
- Work closely with cross-functional teams, including Sales, Product Development, and Implementation, to ensure seamless customer onboarding and implementation processes.
- Work with Customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing as part of Change Management activities & Product Upgrade/ New Releases
- Collaborate with Customers to develop and deliver customized training sessions and workshops tailored to their specific needs and objectives.
- Provide ongoing support and assistance to customers, troubleshooting technical issues, resolving product-related inquiries, and addressing feedback.
- Proactively identify opportunities to enhance customer satisfaction and drive product adoption, offering strategic recommendations for process improvements and feature enhancements.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer's business needs.
- Monitor customer usage and engagement metrics, leveraging data insights to identify trends, opportunities, and potential areas for improvement.
About You:
We are looking for a highly organized and detail-oriented individual with excellent communication and presentation skills, and a proven experience in a customer-facing role, preferably within the procurement domain. You will have a strong understanding of procurement processes and practices, with the ability to articulate how our software solutions can address customer needs and deliver value.
What We Offer:
Zycus is a pioneer in Cognitive Procurement software, recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. We offer a dynamic and inclusive work environment, with opportunities for growth and development. You will have the chance to work with a global customer base and make a real impact on the product and the company.
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