Product Implementation Specialist

4 weeks ago

Mumbai, Maharashtra, India Zycus Full time

About the Role:

Zycus is seeking a skilled Product Consultant to join our Customer Success team. As a Product Consultant, you will play a key role in driving customer adoption, satisfaction, support, and retention by providing expert guidance on our procurement software solutions.

Key Responsibilities:

  • Serve as the primary point of contact for customers, offering personalized support and guidance throughout their journey with Zycus Products.
  • Work on all aspects of maintenance of an already implemented customer, including business process mapping, requirements gathering, process configuration, documenting process flows, user interface configuration, user/supplier setup, and testing support.
  • Demonstrate the features and capabilities of our software solutions, highlighting how they can address customer challenges and drive value.
  • Conduct in-depth discovery sessions with clients to understand their procurement processes, pain points, and objectives.
  • Collaborate with cross-functional teams, including Sales, Product Development, and Implementation, to ensure seamless customer onboarding and implementation processes.
  • Work with customers and internal stakeholders while participating in and facilitating testing, including User Acceptance Testing as part of Change Management activities and Product Upgrade/New Releases.
  • Collaborate with customers to develop and deliver customized training sessions and workshops tailored to their specific needs and objectives.
  • Provide ongoing support and assistance to customers, troubleshooting technical issues, resolving product-related inquiries, and addressing feedback.
  • Proactively identify opportunities to enhance customer satisfaction and drive product adoption, offering strategic recommendations for process improvements and feature enhancements.
  • Provide a strong technical understanding of Zycus products, with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer's business needs.
  • Monitor customer usage and engagement metrics, leveraging data insights to identify trends, opportunities, and potential areas for improvement.

Requirements:

  • Proven experience in a customer-facing role, preferably within the procurement domain.
  • Strong understanding of procurement processes and practices, with the ability to articulate how our software solutions can address customer needs and deliver value.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
  • Understanding of Incident Management Tool and awareness of basic ITIL concepts.
  • Demonstrated ability to build strong, trust-based relationships with customers and internal stakeholders.
  • Flexible, enthusiastic approach to work, including a strong desire to learn new tools and techniques to solve business problems.
  • Highly organized and detail-oriented, with the ability to manage multiple priorities and deliver exceptional results in a fast-paced environment.
  • Analytical mindset, with the ability to leverage data insights to drive informed decisions and optimize customer experiences.
  • Experience with procurement-based SaaS platforms or similar software solutions is a plus.

Why You Should Join Zycus:

  • Cloud Product Company: We are a Cloud SaaS Company, and our products are created using the latest technologies like ML and AI. Our UI is in Angular JS, and we are developing our mobile apps using React.
  • A Market Leader: Zycus is recognized by Gartner as a Leader in Procurement Software Suites.
  • Move between Roles: We believe that change leads to growth, and therefore, we allow our employees to shift careers and move to different roles and functions within the organization.
  • Get a Global Exposure: You get to work and deal with our global customers.
  • Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

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