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Product Support Engineer

2 weeks ago

Pune, Maharashtra, India Veradigm Asia Full time

Job Description

This role involves providing product support to customers via telephone, internet, or other means such as instant messaging and email. Application Infrastructure Database monitoring is a crucial aspect of this position.

You will be responsible for assessing the nature of product or service issues and resolving support problems. Maintaining a log of product issues and conveying customer feedback to product development staff is also essential.