Site Coordinator

7 days ago


Asansol, West Bengal, India beBeeOperations Full time ₹ 40,00,000 - ₹ 80,00,000
Operations Manager

We are seeking a skilled Operations Manager to oversee the day-to-day activities of our clinic. The ideal candidate will have excellent organizational and communication skills, with the ability to prioritize tasks effectively.

Key Responsibilities:
  • Operational Readiness: Ensure all departments are adequately staffed and equipped to meet patient needs.
  • Staffing & Coordination: Coordinate with senior management to ensure seamless backup staffing in case of absenteeism.
  • Facility & Cleanliness Oversight: Conduct regular checks on cleanliness and maintenance standards throughout the clinic.

Patient & Doctor Coordination: Facilitate smooth interactions between patients, doctors, and support staff.

  • Inform relevant departments about booked procedures/investigations.
  • Confirm doctor schedules and communicate changes to reception and CRM.
  • Provide doctors with expected patient volumes for scheduling purposes.
Patient Experience & Human Touch:
  • Be present in the patient-waiting area to assist patients and address queries or complaints.
  • Engage with patients regularly to ensure a warm and helpful experience.
  • Educate patients about their investigations and provide personalized assistance.
SOP & Front Desk Monitoring:
  • Ensure reception staff follows Standard Operating Procedures at all times.
  • Assist during peak hours with billing procedures.
  • Coordinate with the IT department for technical issues resolution.
TAT & Report Management:
  • Liaise with testing departments and Phlebotomy to maintain minimal Turnaround Time (TAT) for patient reports.
  • Monitor urgent reports daily and update referred doctors.
Grievance & Emergency Handling:
  • Report any patient-related or operational grievances to senior management immediately.
  • In case of emergencies, promptly escalate to designated contacts and team.
Supervision & Administrative Support:
  • Ensure all departments are appropriately staffed during office hours.
  • Manage tasks such as attending patient/relative queries, ordering stock, supervising cleanliness and visual displays, conducting team meetings, recruiting new staff, delegating workload, and supervising overall staff performance.
Feedback & Liaison:
  • Ensure patient feedback forms are distributed, filled, and collected.
  • Maintain good communication and coordination with Reporting Doctors, Referring Doctors, and Marketing teams when necessary.

This is an exciting opportunity to join our team and contribute to delivering exceptional patient care. If you possess excellent leadership and interpersonal skills, we encourage you to apply for this role.



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