Capco ION Support Engineer

3 days ago


Bengaluru, Karnataka, India Capco Full time
Job Title:

Capco ION Support Engineer - Technical Expert

About the Role:

In this role, you will be responsible for delivering high-quality support services to our clients using the ION platform. With a strong background in trading and capital markets, you will work closely with our teams to drive the entire scope of ION e-Trading support.

Key Responsibilities:
  • Drive the delivery of exceptional support services to our clients using the ION platform.
  • Manage the expectations of users and stakeholders through effective communication and issue resolution.
  • Perform crisis management when required, ensuring minimal disruption to our services.
  • Lead and manage virtual teams of ION functional and technical implementation consultants on a project basis.
  • Develop and maintain hands-on experience with one or more of the following ION modules: MMI, MMS, PXE Pricing, Static Data Management, TPRM.
  • Stay up-to-date with market trends and developments in Capital Markets and Trading.
  • Promote a culture of collaboration and knowledge-sharing within the team.
Requirements:
  • Minimum 3-6 years of experience in ION support, with at least 3 years of hands-on experience.
  • Strong analytical skills and good interpersonal skills, written and verbal communication skills.
  • Experience with application development, issue management, and resolution.
  • Exposure to working with international clients and cross-cultural teams.
Working Conditions:

This is a remote-based position, requiring excellent communication and organizational skills.

Salary Information:

The estimated annual salary for this position is $85,000-$110,000, depending on location and experience.


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