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Technical Solutions Specialist
2 weeks ago
About the Role
This is an exciting opportunity to combine technical expertise with customer engagement and product advocacy to deliver world-class solutions and support.
As a key member of our team, you will work closely with customers to develop deep understanding of Sapaad's software products and services.
Your Key Responsibilities:
- Product Expertise
- Develop a thorough knowledge of Sapaad's features and functionalities
- Act as the primary point of contact for customers, building trust-based relationships
- Understand each client's business requirements and configure their Sapaad account accordingly
- Deployment & Training
- Lead onboarding and deployment activities at customer sites, including hardware setup
- Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers
- Share best practices to help restaurants maximize the value of Sapaad
- Support & Troubleshooting
- Provide remote and on-site support, ensuring high availability for your portfolio of customers
- Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
- Escalate critical issues promptly while coordinating with internal teams for resolution
- Customer Engagement & Advocacy
- Communicate with users in clear, friendly, and professional language (verbal and written)
- Proactively engage with clients to anticipate needs and offer solutions
- Delight customers and turn them into brand ambassadors for Sapaad