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Technical Solutions Specialist

2 weeks ago


Malappuram, Kerala, India beBeeDeployment Full time ₹ 8,00,000 - ₹ 10,00,000

About the Role

This is an exciting opportunity to combine technical expertise with customer engagement and product advocacy to deliver world-class solutions and support.

As a key member of our team, you will work closely with customers to develop deep understanding of Sapaad's software products and services.

Your Key Responsibilities:

  • Product Expertise
    • Develop a thorough knowledge of Sapaad's features and functionalities
    • Act as the primary point of contact for customers, building trust-based relationships
    • Understand each client's business requirements and configure their Sapaad account accordingly
  • Deployment & Training
    • Lead onboarding and deployment activities at customer sites, including hardware setup
    • Conduct training sessions for restaurant staff—cashiers, managers, and F&B managers
    • Share best practices to help restaurants maximize the value of Sapaad
  • Support & Troubleshooting
    • Provide remote and on-site support, ensuring high availability for your portfolio of customers
    • Take ownership of user issues, track tickets, collaborate with engineering, and report on root causes
    • Escalate critical issues promptly while coordinating with internal teams for resolution
  • Customer Engagement & Advocacy
    • Communicate with users in clear, friendly, and professional language (verbal and written)
    • Proactively engage with clients to anticipate needs and offer solutions
    • Delight customers and turn them into brand ambassadors for Sapaad