Strategic Transformation Leader

4 weeks ago


Hyderabad, Telangana, India Credence HR Services Full time
Job Summary:
As a Senior Manager of Operational Efficiency at Credence HR Services, you will drive transformative initiatives across the BFS domain. You will lead the automation program, manage UAT, and oversee go-live for specific accounts. Your key responsibilities will include identifying suitable processes for automation, developing business cases, and project charters. Additionally, you will collaborate with operations and customers to validate automation opportunities and achieve targeted FTE benefits.

About the Role:
Reporting to the Senior Manager position, you will be responsible for overseeing multiple projects, addressing delays, and ensuring project execution. You will also supervise and coach project teams, handle client expectations, and review deliverables. Furthermore, you will support proposal creation and effort estimation, and apply data aggregation and mining techniques for insights through dashboards and reports.

Requirements:
Bachelor's degree in a relevant field or equivalent experience. BB / MBB Certification is mandatory. You should have experience in Transformations, Process Excellence, Operational Excellence, and Process Re-engineering. Proficiency in RPA, Automation and Continuous Improvements is essential. Strong leadership and communication skills are required for this role.

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