Highly Skilled Technical Implementation Specialist
4 days ago
Job Overview
NTT DATA is a leading provider of digital and AI infrastructure, committed to helping clients innovate, optimize, and transform for long-term success. As a Technical Implementation Engineer at NTT DATA, you will play a key role in providing technical support to clients, including remotely supporting clients within service level agreements (SLAs), installing and configuring software and hardware, resolving incidents, performing root cause analysis, and adhering to related processes such as change management.This role involves complex environments for installation, configuration, and fault management, requiring seasoned engineering expertise. Your responsibilities will include interacting with clients on-site to meet complex requirements of a solution, escalating unresolved problems and issues to relevant third parties, responding to escalated client requests, and supporting client applications to a first-line resolution.
You will also be responsible for writing reports and proposals, completing and maintaining project documentation, assisting with the documentation of standard operating procedures relating to installations and fixes, acting as a coach and mentor to junior Implementation Engineers and Technicians, assuming responsibility for coordinating the activities of Engineers in line with performance targets, and serving on the customer service desk, providing third-line telephonic, remote, and on-site support and problem management.
Your exceptional project management skills will enable you to effectively manage multiple projects simultaneously, ensuring timely completion and adherence to budget constraints. Your ability to communicate complex technical concepts to both technical and non-technical stakeholders will be essential in building strong relationships with clients and colleagues alike.
Average salary range for this position is approximately $120,000 - $180,000 per year, depending on location and experience.
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