Jira Cloud Administrator

4 weeks ago

Bengaluru, Karnataka, India News Corp Full time

About the Role

The Jira Cloud Administrator will be responsible for implementing and managing Jira front-end configurations, updates, maintenance, integrations, deployments, add-ons, and tools build-out, and general support.

The Jira Cloud Administrator will configure the Jira environment in alignment with agile best practices and encourage the proper usage of the tool through training and reporting.

This position will also analyze the current usage of Jira and facilitate the governance of the application with the Director of Agile Transformation, including user management and license enhancement strategy, standardized configurations, and more.

Key Responsibilities

  1. Assess current usage of Jira and identify opportunities for simplification and consolidation
  2. Design, build, and implement standardized Jira configurations for company-managed projects in Jira Software Cloud
  3. Maintain Jira projects and associated schema, including issue types, field configurations, workflows, permissions, and more
  4. Establish and maintain development/test environments, including production data refreshes
  5. Thoroughly test new versions and add-ons within Jira prior to production implementations
  6. Establish and maintain integrations with enterprise platforms such as ServiceNow, Planview, PowerBI, and Miro
  7. Implement custom boards, filters, dashboards, advanced roadmaps, and more for scrum masters and agile program managers and RTEs
  8. Identify and implement opportunities for automation
  9. Develop and conduct training sessions for new and existing employees on the various functionalities available within Jira
  10. Create training and standard operating procedure documentation
  11. Support end users with technical issues through troubleshooting and solution identification and implementation
  12. Support agile tool (Jira) adoption and consistent utilization
  13. Leverage agile tooling (Jira) to drive team performance, including active use of burndown charts, velocity charts, cycle time, and cumulative flow
  14. Construct and maintain Confluence pages with integrated Jira projects

Required Technical Skills

  1. Strong experience with Jira Software Cloud administration, including schema configuration development in a scaled agile environment
  2. Strong experience with Confluence and integrating Jira projects/widgets
  3. Strong understanding of Jira APIs, REST APIs, and webhooks
  4. Experience integrating Jira with Planview, ServiceNow, PowerBI, and other enterprise applications
  5. Ability to write custom JQL filters and leverage them to construct custom dashboards, special fields, and more
  6. Understanding of and experience with agile and the scrum framework and lean/kanban systems
  7. Knowledge of the software development life cycle
  8. Knowledge of Okta SSO
  9. Experience migrating and consolidating Jira instances, both on prem and cloud

Required People & Leadership Skills

  1. Must have strong communication skills, both verbal and written, with a strong command of the English language
  2. Strong analytical, critical thinking, and problem-solving skills, with the ability to identify foundational issues, develop recommendations, and review with leadership
  3. A go-getter, self-starter, and self-organizing mindset, with the ability to self-manage their workload
  4. Strong training skills for new and existing users in Jira, with an ability to convey the value of out-of-the-box functionality to scrum masters, product owners, and agile team members

Education & Experience Level:

5+ years' technology experience, with at least 4+ years' direct experience in agile delivery

4+ years working as a dedicated Jira/Atlassian administrator

3+ years managing Jira integrations

Atlassian Certified Professional (ACP) certification

Bachelor's degree in technology preferred

Scaled Agile / SAFe knowledge preferred

Jira Align and ServiceNow experience preferred

Atlassian Analytics experience preferred

News Corp is a global, diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers throughout the world.

The company comprises businesses across a range of media, including news and information services, book publishing, digital real estate services, cable network programming in Australia, and pay-TV distribution in Australia.

Headquartered in New York, the activities of News Corp are conducted primarily in the United States, Australia, and the United Kingdom.

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