JIRA System Analyst

4 weeks ago


Bengaluru, Karnataka, India Enphase Full time

About the Role

We are seeking a highly skilled JIRA System Analyst to join our team at Enphase Energy. As a key member of our organization, you will be responsible for supporting the development, maintenance, and training of the JIRA SW tool set across the organization.

Key Responsibilities

  • Recommend and implement Scrum/Kanban processes to projects
  • Work with internal stakeholders and external vendors to influence, shape, and implement strategic direction
  • Develop Jira workflows, permission schemes, notifications, and customized pages for use across the organization
  • Build automations to meet project requirements and have scripting knowledge to automate repetitive jobs
  • Assess system architecture currently in place and work with functional leads to recommend solutions to improve it
  • Provide Atlassian system administration and ad-hoc support
  • Manage, recommend, and deploy appropriate solutions using relevant products to meet stakeholder requirements
  • Design and implement a tooling solution to ensure accurate and up-to-date service
  • Bitbucket administration and troubleshooting experience is a must
  • Maintain Atlassian (JIRA Software, JSM, Confluence, Bitbucket) and plugins licenses
  • Responsible for leading all new projects on Jira, including the configuration of layouts, designs, workflows, and dashboards
  • Provide ongoing support for all knowledgebase, tooling, and integration solutions for the global Client Service Teams
  • Ability to collaborate with cross-functional teams of developers, analysts, and operations stakeholders
  • Planning and effective delivery of project/continuous improvement initiatives
  • Provide support and training to Client Services to support the roll-out of new JIRA projects and JSM projects
  • Maintaining knowledge of industry best practice
  • Resolve any technical issues experienced within the Atlassian tools, knowledge base, and tooling suites
  • Support the apply and maintain built-in customization and third-party add-ons to extend JIRA/Confluence functionality, as needed
  • People management and leadership skills
  • Strong analytical skills and innovative ideas
  • Strong verbal, written, and interpersonal communication skills
  • Must have strong work ethic with good time management skills

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