Business AI Transformation Expert

3 days ago

Rajkot, Gujarat, India beBeeInnovation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Transformation Leader - AI Innovation

We are seeking an accomplished Transformation Leader to spearhead our Artificial Intelligence (AI) innovation initiatives. This role requires a unique blend of business acumen, technical expertise, and leadership skills.

The ideal candidate will have a proven track record of driving large-scale transformation projects with a focus on cost reduction, process efficiency, and quality improvement. They should possess a deep understanding of AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation.

The successful candidate will lead cross-functional teams to develop AI-powered solutions, proof-of-concepts (POCs), and production-ready deployments. They will also leverage Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.

Key Responsibilities:

  • Drive strategic transformation initiatives using AI, data science, and Six Sigma principles.
  • Collaborate with internal teams to develop AI/ML solutions, POCs, and production-ready deployments.
  • Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.

Requirements:

  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle, from development to deployment and AI governance.

Technical Skills & Expertise:

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms (e.g., Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs).
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience (CX), Finance & Accounting (F&A), Risk Management, and Content Operations.

A Great Opportunity

This role offers a chance to drive cost-efficiency, process optimization, and innovation across global BPO operations while leading cross-functional teams to deliver impactful AI-powered solutions.

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