Network Service Manager

1 week ago


Bengaluru, Karnataka, India Airowire Full time

Airowire is seeking a highly skilled Network Service Manager to lead and manage the efficient operation of our Network Operations Center (NOC). The ideal candidate will have a strong background in process management, team leadership, and technical expertise to ensure uninterrupted services, enhanced performance, and excellent customer engagement.

The role involves overseeing the Incident, Service Request, Change, and Problem Management processes to maintain operational excellence. The successful candidate will mentor shift managers to ensure ticket quality throughout its lifecycle and SLA compliance. Reducing backlog and long-pending issues through proactive problem-solving and escalation management is crucial for this position.

The selected candidate will identify recurring issues and recommend process or technical improvements to qualify Problem Tickets. Ensuring the Customer Asset Inventory and Known Error Database are consistently updated and maintained is also essential. Collaborating with the NOC team to summarize and address critical escalations effectively is another key responsibility.

We estimate the salary for this position will be approximately $115,000 per year, based on location. A Bachelor's/Master's degree in Business administration, IT, Telecommunications, or a related field is necessary, along with industry certifications such as ITIL/ITSM. The ideal candidate will possess 6-8 years of experience in a leadership role within NOC operations and demonstrate strong leadership skills in scheduling, performance reviews, recruitment, and disciplinary actions.



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