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Network Technology Management Specialist

1 month ago


Bengaluru, Karnataka, India Microland Full time

About Microland

Microland is a leading IT services company that enables enterprises to succeed in a rapidly changing business environment through Digital Innovation, Cloud and Infrastructure Services, Application Management Services, and Business Process Outsourcing.

Salary Range

The estimated annual salary for this position is between $80,000 and $110,000 depending on location and experience.

Job Description

We are seeking an experienced Network Technology Management Specialist to join our team. The successful candidate will be responsible for planning and executing new technology rollouts, managing SOPs, knowledge documents, and KB articles. They will also implement technical methodology improvements from past failures and learnings.

Key Responsibilities:

  1. Identify network issues based on troubleshooting and decide on the actions required to resolve them.
  2. Implement resolution steps, execute, validate, and update tickets with steps taken and outcome.
  3. Triage unknown issues and escalate tickets to L3 Network SME as needed.
  4. Gather information from vendors, customers, and analysis to update tickets regularly.
  5. Prepare shift handover reports and maintain inventory of network equipment.
  6. Track tickets for SLA adherence and escalate deviations as defined in the process.
  7. Propose opportunities for improvement and come up with get-around solutions by working with vendors and industry experts.

Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science or related field.
  • Experience with Meraki WLAN Administration, Cisco R and S Network Administration, and Cisco WLAN Administration.
  • Strong understanding of network technologies and protocols.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a team environment.