
Career Growth and Development Opportunities
18 hours ago
Mizuho Global Services is a subsidiary company of Mizuho Bank, Ltd, one of Japan's largest banks.
Established in 2020, MGS handles remote banking and IT operations for Mizuho Bank's domestic and overseas offices.
Job DescriptionWe value ethical values and diversity in our talent pool. Our development is guided by three key pillars: Mutual Respect, Discipline, and Transparency.
You will have immense exposure and learning opportunities. Enjoy excellent career growth and work with passionate leaders and mentors.
You will have the ability to build things from scratch and be part of a highly skilled team.
The position involves:
- Real-time monitoring of servers, network devices, applications, and services using various tools.
- Identifying, acknowledging, and logging alerts, events, and anomalies.
- Escalating incidents to support teams based on defined SOPs and severity.
- Performing basic health checks and validations as per runbooks.
- Tracking and updating incident tickets in ITSM tools.
The ideal candidate will have:
- A basic understanding of IT infrastructure (servers, OS, networks, applications).
- Hands-on experience in monitoring tools and ticketing systems.
- Good communication skills and ability to follow SOPs.
- Ability to work 24/7 rotational shifts, including weekends and holidays.
- Strong attention to detail and sense of urgency.
Preferred qualifications include exposure to ITIL processes and certification in basic IT or networking.
BenefitsThis role offers excellent career growth and opportunities to work with passionate leaders and mentors.
OthersThis is a 24/7 job requiring rotation shifts, including weekends and holidays.
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