Results-Oriented Operations Manager for Device Associates

1 week ago


Chennai, Tamil Nadu, India ADCI MAA 15 SEZ Full time

About ADCI MAA 15 SEZ

We are seeking a highly skilled and motivated Operations Manager to lead our Device Associates team.

Job Description:

The successful candidate will be responsible for managing daily floor operations, creating reports, reviewing operator/DA performance, and ensuring productivity & quality deliverables are met.

Main Responsibilities:

  • Manage Device Associates (DA), Subject Matter Experts (SME) and report to the Ops Manager.
  • Mentor/coach DA's, SMEs, and ensure test case execution process is managed well.
  • Be the point of contact for DAs, SMEs, and QAEs for clarification queries/project execution/work allocation.
  • Look at optimizations in processes followed and bring about improvement in quality/productivity.

About the Team:

The team works on improving the experience of customers by meticulously reviewing products through a set of standard operating procedures. They are highly energetic individuals who look to excel in their support towards company growth.

BASIC QUALIFICATIONS:

  • 2+ years of team management experience.
  • Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
  • Experience serving as the point of contact for stakeholders.
  • Experience in quality assurance/testing/mobile industry/internet of things (IoT).
  • Experience in People Management.

PREFERRED QUALIFICATIONS:

  • Experience using data to influence business decisions.
  • Experience managing project delivery.

Location: Chennai, TN, IND

Salary Range: ₹10,00,000 - ₹20,00,000 per annum


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