Results-Oriented Operations Manager for Device Associates
1 week ago
About ADCI MAA 15 SEZ
We are seeking a highly skilled and motivated Operations Manager to lead our Device Associates team.
Job Description:
The successful candidate will be responsible for managing daily floor operations, creating reports, reviewing operator/DA performance, and ensuring productivity & quality deliverables are met.
Main Responsibilities:
- Manage Device Associates (DA), Subject Matter Experts (SME) and report to the Ops Manager.
- Mentor/coach DA's, SMEs, and ensure test case execution process is managed well.
- Be the point of contact for DAs, SMEs, and QAEs for clarification queries/project execution/work allocation.
- Look at optimizations in processes followed and bring about improvement in quality/productivity.
About the Team:
The team works on improving the experience of customers by meticulously reviewing products through a set of standard operating procedures. They are highly energetic individuals who look to excel in their support towards company growth.
BASIC QUALIFICATIONS:
- 2+ years of team management experience.
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
- Experience serving as the point of contact for stakeholders.
- Experience in quality assurance/testing/mobile industry/internet of things (IoT).
- Experience in People Management.
PREFERRED QUALIFICATIONS:
- Experience using data to influence business decisions.
- Experience managing project delivery.
Location: Chennai, TN, IND
Salary Range: ₹10,00,000 - ₹20,00,000 per annum
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