Customer Service Liaison Specialist

3 weeks ago


Mumbai, Maharashtra, India IGP Full time

About Us

IGP is a dynamic company that values its customers and employees alike. We strive to deliver exceptional customer service experience through our passionate team members.

Job Summary

We are seeking a skilled Customer Service Liaison Specialist to join our team. As a key member of our customer support team, you will play a crucial role in ensuring our customers have a seamless and delightful gifting experience.

Key Responsibilities:

1. Respond to Customer Inquiries - Respond to customer inquiries via phone, email, and chat professionally and courteously.

2. Product Information - Provide accurate information about our products, services, and promotions to assist customers in making informed decisions.

3. Order Processing - Process orders, returns, and exchanges in a timely manner to meet customer satisfaction goals.

4. Issue Resolution - Address customer complaints and escalate unresolved issues to the appropriate department for further resolution.

5. Record Keeping - Keep detailed records of customer interactions and transactions to maintain accurate customer profiles.

6. Collaboration - Collaborate with the sales and marketing teams to gather feedback and insights from customers to improve overall customer satisfaction.

7. Company Knowledge - Stay up-to-date on company policies, products, and services to provide accurate and up-to-date information to customers.

What We Offer

As a Customer Service Liaison Specialist at IGP, you can expect a competitive salary of ₹25,000 per month, plus additional benefits. If you are passionate about delivering exceptional customer service and have a knack for problem-solving, we would love to have you join our dynamic team.

Location

The job is located in Chandivali, Andheri East, with easy access to public transportation.



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