
Beauty and Personal Care Customer Support Specialist
6 hours ago
Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand.
Key Responsibilities:- Critical Thinking and Problem Solving
- Investigate customer complaints and identify solutions to resolve issues effectively.
- Evaluate complex customer needs and determine the best course of action to provide effective support.
- Effective Communication
- Maintain professionalism, empathy, and patience while interacting with customers.
- Strive to exceed customer expectations and deliver personalized service to enhance customer loyalty.
- Teamwork and Collaboration
- Collaborate with team members to ensure consistent and accurate customer support.
- Communicate effectively with other departments to relay customer feedback, trends, and insights.
- Documentation and Reporting
- Maintain accurate and detailed records of customer interactions and resolutions in the customer support system.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work well under pressure. A passion for delivering exceptional customer experiences is essential.
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