Beauty and Personal Care Customer Support Specialist

6 hours ago


Kollam, Kerala, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
About the Role

Pilgrim is one of the fastest-growing Beauty & Personal Care brands that offers 200+ SKUs across face care, haircare, skincare, makeup and fragrances at over 25,000 pin codes and has grown into a 1000+ offline store omnichannel brand.

Key Responsibilities:
  • Critical Thinking and Problem Solving
    • Investigate customer complaints and identify solutions to resolve issues effectively.
    • Evaluate complex customer needs and determine the best course of action to provide effective support.
  • Effective Communication
    • Maintain professionalism, empathy, and patience while interacting with customers.
    • Strive to exceed customer expectations and deliver personalized service to enhance customer loyalty.
  • Teamwork and Collaboration
    • Collaborate with team members to ensure consistent and accurate customer support.
    • Communicate effectively with other departments to relay customer feedback, trends, and insights.
  • Documentation and Reporting
    • Maintain accurate and detailed records of customer interactions and resolutions in the customer support system.
Requirements

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work well under pressure. A passion for delivering exceptional customer experiences is essential.



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