Senior eCommerce Business Development Specialist

7 hours ago

Tiruchi, Tamil Nadu, India beBeestrategic Full time ₹ 80,00,000 - ₹ 1,20,00,000
Strategic Account Manager

The role of the Strategic Account Manager is to oversee and scale eCommerce marketplace businesses across various platforms. This position requires a combination of client strategy, marketplace operations, and account growth to support enterprise-level clients in achieving revenue and GMV goals.

This involves:

  • Client Relationship Management
    • Serve as the primary point of contact for clients, ensuring strategic alignment and satisfaction.
    • Build and maintain strong relationships with clients, platform stakeholders, and internal teams.
    • Lead regular strategy calls, executive touchpoints, and business reviews.
  • Marketplace Strategy & Execution
    • Define goals around GMV, profitability, and channel diversification with clients.
    • Develop data-backed strategies aligned with industry trends and client objectives.
    • Monitor competitor performance and execute initiatives such as seasonal selling, global expansion, and fulfillment optimization.
  • Performance Optimization
    • Track and optimize key performance indicators (KPIs) like Sell-Through Rate (STR), fulfillment lead times, and pricing effectiveness.
    • Identify and resolve technical listing, feed, or policy issues with engineering support.
    • Ensure product listings, keywords, and campaign structures follow best practices for each marketplace.
  • Data-Driven Insights & Reporting
    • Deliver regular performance updates and dashboards on GMV, operational health, and ad efficiency.
    • Use analytics to guide strategy on promotions, expansion, and budget recommendations.
    • Lead business reviews and roadmap presentations using performance insights.
  • Account Growth & Renewal Management
    • Identify upsell opportunities and lead conversations on new marketplaces, ad tools, or catalog expansion.
    • Support revenue retention and renewal processes by demonstrating clear ROI.
    • Mitigate risks related to sales decline, compliance issues, or fulfillment disruptions.
  • Internal & Cross-Functional Collaboration
    • Work with client success engineering, support, and product teams to troubleshoot and improve service delivery.
    • Partner with finance, sales, and renewals teams to drive revenue forecasts, RFP responses, and pipeline growth.
    • Ensure alignment across teams through process documentation and strategic alignment sessions.
    Requirements

To excel in this role, you should possess:

  • A degree in Business, Marketing, or a related field.
  • 3–9 years of experience managing eCommerce marketplace accounts.
  • Hands-on knowledge of retail marketplace tools and seller portals.
  • Strong analytical skills; ability to translate data into clear strategies and recommendations.
  • Excellent client communication, stakeholder management, and project leadership abilities.
  • Familiarity with relevant software and technologies.
About the Role

This is an exciting opportunity to join our team as a Strategic Account Manager and take your career to the next level. If you are a motivated professional with a passion for eCommerce and customer success, we encourage you to apply.

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