Strategic Risk Management Leader

4 days ago


Gurgaon, Haryana, India exl Full time
About This Role

We are seeking a highly skilled Strategic Risk Management Leader to join our team at EXL.

Key Responsibilities
  • Tier 1 Decision Making: Monitor and analyze high-risk gift card transactions in real-time, making critical decisions that impact revenue and customer satisfaction.
  • Risk Assessment and Mitigation: Utilize departmental policies to identify fraudulent or risky transactions, taking swift action to cancel or process them accordingly.
  • Service Level Agreement (SLA) Compliance: Maintain or exceed established SLAs for timely resolution of queued transactions, minimizing potential revenue losses.
  • Customer and Partner Communication: Effectively communicate with customers and internal partners to ensure seamless collaboration and meet SLA targets.
  • Fraud Prevention Strategy: Collaborate with other Risk teams to develop and implement fraud prevention strategies and processes.
What You'll Need
  • Strong Analytical Skills: Ability to analyze complex data and make informed decisions.
  • Excellent Communication Skills: Effective communication with customers, partners, and internal stakeholders.
  • Decision Making and Problem Solving: Strong decision-making skills, ability to think critically and solve complex problems.
  • Collaboration and Teamwork: Willingness to collaborate with cross-functional teams to achieve common goals.
Compensation and Benefits

The estimated annual salary for this role is around $85,000 - $110,000, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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