Highly Experienced Dynamics Solution Architect Associate Lead in Wholesale IT

2 days ago

Pune, Maharashtra, India HSBC Full time

About Us

HSBC is a global banking and financial services organisation with operations in 64 countries. We aim to be where the growth is, enabling businesses to thrive and economies to prosper.

Career Opportunities

We offer opportunities for career advancement and professional growth. Whether you want a career that will take you to the top or simply take you in an exciting new direction, HSBC offers support and rewards that will take you further.

Job Description

We are seeking a highly experienced Dynamics Solution Architect Associate Lead to join our team in Pune. As a key member of our Customer Management Experience (CME) programme, you will play a critical role in shaping and defining the strategy solutions components of CME.

Responsibilities

  • Assist functional resources/business analysts with requirements gathering and provide design guidance for significant CME/MS Dynamics 365 (CRM) projects.
  • Facilitate discussions with business and technical stakeholders to extract critical business requirements and present a technical vision and solutions in the context of software products, customisations, and integrations to meet those needs within Dynamics 365 (CRM) and in related 365 toolset.
  • Deep knowledge of the Dynamics CRM, Customer Engagement, Interactive Service Hub, Field Service, and Portals. Strong understanding of when to use native features and when it is appropriate to use custom engagement development. Ability to successfully communicate this information to both technical and business teams.
  • Participate with implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer term needs.
  • Provide leadership and technical guidance to the project team throughout the implementation to ensure accurate delivery of project plans.
  • Provide current best practices and solution alternatives as part of functional or technical design documents.
  • Communicate complex topics regarding solutions and related projects to audiences both with and without deep technical skills.
  • Ability to be client-facing including effectively communicating with the business, leading meetings, and capturing and distributing action items.
  • Assist with upgrades of CME D365 cloud.

Requirements

  • 3+ years of Microsoft Dynamics Customer Engagement applications (CRM) product experience and processes along with experience in other MS Dynamics modules.
  • 5+ years of project experience and 3+ years of consulting experience.
  • Professional certification in CRM or agree to achieve appropriate certification in agreed upon timeframe.
  • Knowledge of Dynamics 365 for Sales & Marketing, Field Service, Project Service Automation, Customer Service, Voice of the Customer, Portals, and other emerging Microsoft software.
  • Experience implementing and customizing Dynamics CRM and Dynamics 365.
  • Proven ability to create innovative solutions to solve complex business requirements, and streamline/automate business processes.
  • Experience with Dynamics CRM SDK.
  • Experience with leading or participating in the gathering and documenting of business processes and requirements for the system with key business users.
  • Creation of Functional and Technical Specifications documentation for the project including specifications for customisations, data migration, and system Integrations.
  • Experience with SDK and 3rd party tools such as XRMToolbox for administration of CRM system.

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