Lead Luxury Brand Ambassador
2 days ago
Company Overview
We are Trunks Company, a leading innovator in the world of Luxury & design, established in 2011. Our story is one of passion, perseverance, and creative expression, inspired by our roots and defying conventional imagination.
We encapsulate emotions and passions through meticulously handcrafted concept Trunks for travel, games, bars, and more. Our website and social media platforms provide a glimpse into our world of luxury and design.
About the Role
We seek an experienced Lead Luxury Brand Ambassador to join our team. The successful candidate will possess excellent communication and interpersonal skills, a deep understanding of the Luxury & design industry, and the ability to create a strong positive perception of our brand.
This role involves direct interaction with clients, associates, and the industry to build brand awareness, drive engagement, and generate/ convert sales. As a key member of our team, you will be responsible for building relationships at all levels and providing exceptional customer service.
Key Responsibilities
- Generate and convert inquiries into sales through in-depth knowledge about Brand Heritage, journey, products, and services.
- Handle client feedback & grievances professionally and drive solutions to the issues when necessary.
- Proactive sales, cross-selling & servicing through telephone, email, and on-appointment & virtual meetings.
- Collaborate with internal teams to tailor solutions that meet client requirements and contribute to the overall growth & development of the Brand.
- Prepare client briefing documents and timely organizing documents required for client communication. Ensure that all interactions and communications align with the brand guidelines.
- Prepare presentations & keep database updates all the time.
- Proactively identify opportunities to add value to client relationships and anticipate challenges & potential client issues.
- Handle end-to-end client journey from client appointments to post-delivery satisfaction and all other pre & post-sales activities.
- Represent the Brand in International Art & Design events and private previews.
- Stay informed about industry trends, market conditions, and competitor activities.
Requirements
- Postgraduate in Luxury Management/Marketing or MBA in marketing or communications from a reputed institute.
- 7+ years (preferably in the Luxury/Hospitality/Interior Design Industry) of experience in B2C dealing with UHNI, international clients & Interior Designers.
- Hands-on experience with Google Sheets or CRM software.
- Strong analytical skills to understand Client lifestyle & requirements and should be able to convince clients to close deals.
- A willingness to travel 2 – 4 days a month.
Salary: $120,000 - $180,000 per annum
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