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Customer Success Strategist

1 week ago

Mumbai, Maharashtra, India Mnrsolutions Full time

Job Description

Mnrsolutions is seeking a seasoned Customer Success Strategist to lead our customer success initiatives for India customers. This role is critical in ensuring client satisfaction, driving Net Promoter Score (NPS), managing renewals, identifying upsell opportunities, and collaborating across internal teams to deliver exceptional value to our customers.

Key Responsibilities:

  • Build and maintain strong relationships with key stakeholders at customer organizations, ensuring alignment with their business goals.
  • Act as the primary advocate for the customer within Mnrsolutions, ensuring their voice is heard across teams.
  • Drive Net Revenue Retention (NRR) growth by owning the renewal process to ensure contract continuity and customer retention.
  • Monitor and drive improvements in customer NPS and Customer Satisfaction (CSAT).

Qualifications:

  • 15+ years of experience in customer success, client relationship management, or similar roles in the BFSI or SaaS industry working high ticket size enterprise deals.
  • Proven ability to build and maintain strong customer relationships, with a deep understanding of their business value.
  • Experience in tracking and improving NPS, CSAT, and other customer success metrics.