
Global Technical Solutions Specialist
2 weeks ago
We seek a skilled and motivated IT Support Analyst to provide first- and second-level technical assistance to our global workforce.
- Ensure seamless operational support for personal computers, troubleshooting domestic computer hardware and software issues efficiently.
- Deliver prompt, effective troubleshooting, resolution, and documentation of all problems and service requests.
- Develop accurate documentation of installation and configuration procedures for standard and non-standard software packages.
- Manage the deployment and rollout of software and hardware solutions.
- Maintain an accurate inventory of company assets.
- Establish and maintain a comprehensive knowledge base to support users.
- Collaborate with the Cybersecurity team to ensure network assets are secured.
- Update the problem management database with timely and meaningful information.
- Log relevant details about issues and attempts to resolve them.
- Utilize the knowledge base to facilitate troubleshooting efforts and share experiences with colleagues.
- Assist in the deployment of desktop PCs and peripherals.
- On-board new employees with company orientation and training.
- Respond to voice mail and email communications daily.
- Develop expertise in all desktop applications and OS software.
- Internship or degree in Computer Science or related field.
- 2+ Years experience in Desktop and/or Helpdesk support.
- Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
- Fluent English language skills. Additional languages are beneficial.
- Experience working with international clients is valuable.
- Proficient knowledge of Microsoft office and SAP is an asset.
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