
Project Delivery Specialist
1 week ago
Description:
This role involves understanding and analyzing customer requirements, working closely with the tech/product team to ensure timely delivery of projects. The ideal candidate will have strong analytical skills, ability to work independently, and excellent communication skills.
Key Responsibilities:
- Understand and analyze customer requirements
- Work closely with the tech/product team to ensure timely project delivery
- Create service requests within the CRM system
- Data management and analysis for pattern recognition
- Escalate unresolved customer issues to Technical Support
- Achieve specified performance goals
- Additional responsibilities as required
Required Skills:
- Fluent English
- Problem-solving and troubleshooting skills
- Customer-focused approach
- Self-driven and independent
- Strong communication skills
- Ability to build and maintain internal and external relationships
- Ability to work under pressure
Additional Benefits:
- Prior experience in technical project delivery or support is beneficial
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