Platform Relationship Builder

1 week ago

Palakkad, Kerala, India beBeeCustomerSuccess Full time ₹ 35,00,000 - ₹ 65,00,000
Job Title:

Platform Success Executive

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Overview of the Job Role

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The Platform Success Executive is a crucial role in our organization, responsible for building and maintaining strong relationships with schools and activity providers across the city. The primary goal is to strengthen our connections with these entities and facilitate a seamless experience for parents.

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Key Responsibilities

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  • Establish and maintain effective relationships with schools and activity providers through regular communication and outreach efforts.">">
  • Call and onboard schools onto our platform, explaining its features and gathering accurate information about their classes.">">
  • Verify class schedules, fees, and other details over phone and WhatsApp to ensure accuracy and transparency.">">
  • Reach out to parents who have submitted inquiries, asking about their experience and how we can assist them further.">">
  • Maintain basic records of outreach and feedback to track progress and identify areas for improvement.">
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Requirements and Qualifications

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  • Strong spoken communication skills in English and Hindi are essential for this role.">">
  • Excellent interpersonal skills, being friendly, empathetic, and confident when interacting with schools, parents, and staff.">">
  • Ability to follow established processes, use templates, and update basic records accurately.">">
  • Self-motivation and ability to work independently, taking ownership of tasks and responsibilities.">">
  • Familiarity with using spreadsheets, email, and web-based tools, with a willingness to learn new software and systems.">
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Benefits and Opportunities

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  • Paid training and exposure to customer operations, education technology, and product-driven work.">">
  • Be part of a mission-driven team that makes life easier for parents and schools.">">
  • Growth opportunities into roles like Category Manager, Partnerships, or Content Operations.">">
  • Work on tech-driven operations and utilize world-class tools and software.">
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Preferred Qualifications

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  • Prior experience in customer support, inside sales, or school communication roles is highly valued.">">
  • Education: Graduate (any stream) or currently pursuing studies and available part-time.">">
  • Candidates with an educational background will be given preference.">
">">Keyword:

CustomerSuccess

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