Lead Retail Banking Operations

2 days ago


Namakkal Lucknow, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 15,00,000

Job Overview

The Branch Manager is the overall head of the branch, responsible for achieving excellence across service, sales and operational functions.

Key Responsibilities:

  • To ensure 'First Time Right' in the account opening process, guaranteeing customer satisfaction.
  • To ensure customer requests are satisfactorily closed within TAT and resolve customer grievances promptly.
  • To maintain a high level of service quality by ensuring that Lobby Team carries out required knowlarity calling of customers.

Business Development

  • Drive business growth by ensuring the Lobby Team sells bank and third-party products like loans, insurance, home loans, credit cards, and personal loans, meeting monthly targets.

Operations

  • Ensure adherence to basic operational functions such as timely branch opening, compliance with regulatory requirements, and timely account opening reconciliation.
  • Guarantee error-free transactions and compliance with guidelines.
  • Maintain high ratings during audits by ensuring branch operations are carried out efficiently.
  • Achieve excellence in Branch Sales and Service Scorecard.
  • Nurture talent and develop team members for future leadership roles.

Required Candidate Profile

  • Any graduate with 4-6 years experience in Retail Branch banking Operations.
  • Knowledge of Banking products and processes.
  • Candidates must be self-motivated and able to effectively pitch products to clients.
  • Effective communication and interpersonal skills are essential.
  • Multitasking and crisis management capabilities are necessary.


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