Learning Development Specialist

2 weeks ago

Salem, Tamil Nadu, India beBeeTraining Full time ₹ 40,00,000 - ₹ 80,00,000

Job Summary:

We are seeking a Training Officer to conduct new hire training, soft skills and negotiation skill training.

The ideal candidate will be responsible for completing monthly cyclic activities, including refresher training, update training and PKT.

Key Responsibilities:

  • Conduct new hire training and soft skills/negotiation skill training
  • Complete monthly cyclic activities, including refresher training, update training and PKT
  • Sensitize to training needs and understand learning requirements of different learning groups
  • Liaison with Quality and Operations to identify, screen and execute process improvement plans
  • Execute training tasks/assignment on short notice
  • Deliver and contribute towards process improvement

Accountability:

Taking accountability for new hires performance during OJT period, including attrition.

Functional/Operational:

  • Monitor calls of each advisor every week, during OJT and provide immediate feedback to advisors in case of failed call
  • Provide regular feedback to Team Members regarding team performance and any issue that needs escalation
  • Document feedback signed off by concerned parties
  • Monitor calls across teams (cross monitoring) every month
  • Nominate and groom floorwalkers amongst the team regularly
  • Conduct process refreshers and Policy refreshers
  • Nominate advisors to conduct buzz sessions
  • Handle all escalation calls for the team
  • Sharing good/bad calls, creating product level FAQs
  • Nominating hall of fame/hall of shame for OJT Batch
  • Conduct buzz sessions for any updates and share new information with team including targets for the day
  • Check login schedules
  • Manage attrition through regular communication with advisors and tracking EWS through changes in behavior, performance and attendance

Required Skills and Qualifications:

  • Strong communication skills in English

Critical Competencies:

  • Customer Service
  • Good analytical skills
  • Must be very good with data representation
  • Must be very good with MS Excel
  • Time Management
  • Ability to multi-task

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