Senior Experience Strategist

3 days ago


Gurgaon, Haryana, India beBeeResearch Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Experience Researcher Role

We are driving a comprehensive Customer Experience Design (CX D) program to deliver great experiences for customers and consumers.

  • Key Responsibilities:
  • Define strategies and create experiences that meet customer needs.
  • Participate in all phases of research, strategy, and design.
  • Understand the problem being solved and align research activities to inform decision-making.
  • Define research objectives, draft plans, and validate hypotheses.
  • Lead generative and evaluative research methods.
  • Analyze and synthesize findings without bias, recognizing patterns and themes.
  • Integrate knowledge of cultural nuances and trends to develop actionable insights.
  • Educate peers and stakeholders on behalf of the customer voice.
  • Manage timelines and input from stakeholders.

Requirements:

  • Practical experience with qualitative and quantitative research methods throughout the product development life cycle.
  • Expertise in various research methods, including usability lab studies, ethnographic field studies, remote testing, surveys, heuristic evaluations, and other approaches as needed.
  • Able to support findings with storytelling and usability principles.
  • Strong oral and written skills.
  • Familiarity with Design Thinking methodologies and experience working on projects driven by Design Thinking.
  • Excellent communication skills to influence partners and articulate complex concepts clearly and persuasively.
  • Well-experienced in navigating complex projects with multiple stakeholders in large business settings.


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