
Senior Experience Strategist
3 days ago
We are driving a comprehensive Customer Experience Design (CX D) program to deliver great experiences for customers and consumers.
- Key Responsibilities:
- Define strategies and create experiences that meet customer needs.
- Participate in all phases of research, strategy, and design.
- Understand the problem being solved and align research activities to inform decision-making.
- Define research objectives, draft plans, and validate hypotheses.
- Lead generative and evaluative research methods.
- Analyze and synthesize findings without bias, recognizing patterns and themes.
- Integrate knowledge of cultural nuances and trends to develop actionable insights.
- Educate peers and stakeholders on behalf of the customer voice.
- Manage timelines and input from stakeholders.
Requirements:
- Practical experience with qualitative and quantitative research methods throughout the product development life cycle.
- Expertise in various research methods, including usability lab studies, ethnographic field studies, remote testing, surveys, heuristic evaluations, and other approaches as needed.
- Able to support findings with storytelling and usability principles.
- Strong oral and written skills.
- Familiarity with Design Thinking methodologies and experience working on projects driven by Design Thinking.
- Excellent communication skills to influence partners and articulate complex concepts clearly and persuasively.
- Well-experienced in navigating complex projects with multiple stakeholders in large business settings.
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