Senior Manager, Digital Transformation, AI Experiences

2 days ago

India beBeeTrust Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Transform AI Experiences

Join us in revolutionizing the future of Artificial Intelligence (AI). As a Senior Manager, Program Management, you'll be at the helm of innovation where AI experiences converge with technology. Your mission is to create intuitive, helpful, and secure AI solutions that are magic for our customers.

Key Responsibilities
. Strategic Leadership: Define and drive the strategic roadmap for Responsible AI operations programs across voice, vision, and trust domains. Drive organizational transformation initiatives to optimize operational efficiency and scale. Lead cross-functional collaboration with Engineering, Science, Policy, and other stakeholder teams.

. Team Leadership and Development: Lead and mentor multiple teams of content specialists, quality analysts, and program managers. Drive career development and succession planning across the organization. Foster a culture of innovation, continuous learning, and operational excellence. Define the organizational structure and bandwidth allocation strategies across global sites.

. Technical and Operational Excellence: Create comprehensive operational frameworks for AI model improvement and validation. Drive strategic initiatives across model training, red teaming, and incident management. Define and track key performance indicators for operational effectiveness.

. Innovation and Process Transformation: Drive automation and tooling strategies to enhance operational efficiency. Lead the development of new operational capabilities for emerging AI technologies. Champion process improvements through data-driven decision making. Establish best practices and standards for Responsible AI operations.

. Business Impact and Stakeholder Management: Own and influence key operations metrics related to trust, safety, and customer experience. Drive Operations business reviews and strategic planning with senior leadership. Manage relationships with key stakeholders across organizations. Lead budget planning and resource allocation for the operations organization.

BASIC QUALIFICATIONS
- 10+ years of program management and operations experience or similar functions
- Masters degree
- Experience leading large teams of 50+ members
- Proven track record of taking ownership and delivering results
- Experience working with technical teams to design and develop features in internal-customer facing products
- Demonstrated ability to identify and solve ambiguous problems.
- Excellent communication and collaboration skills that enable you to earn trust at all levels

PREFERRED QUALIFICATIONS
- Experience building program and operations roadmaps adapt rapidly to business needs
- Experience implementing repeatable processes and driving automation or standardization
- Awareness of Machine Learning (ML) and Large Language Models (LLMs) with a high degree of curiosity to learn new knowledge

Our Inclusive Culture
We empower our team to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.

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