IT Infrastructure Specialist

4 days ago

Aurangabad, Maharashtra, India beBeeEngineer Full time ₹ 9,60,000 - ₹ 13,14,000
Job Description

This position involves providing technical support to end-users, managing hardware and software issues, and ensuring the efficient functioning of IT systems. The role is critical in supporting infrastructure and managed services needs in India and other regions.


About the Role
  • Provide hands-on technical support for end-users on hardware and software issues.
  • Troubleshoot and resolve a wide range of technical issues.
  • Install, configure, and maintain end-user devices (PCs, laptops, printers, etc.).
  • Perform hardware upgrades, software installations, and patches.
  • Respond to and resolve IT service requests in a timely and professional manner.
  • Maintain an inventory of IT equipment and ensure proper documentation and tracking.
  • Assist with on-site and remote setups of IT equipment for new employees and special projects.
  • Collaborate with other IT teams to identify and resolve complex technical problems.
  • Provide training and guidance to end-users on software, hardware, and IT policies.
  • Ensure security protocols are followed for all IT systems.
Responsibilities
  • Monitor and maintain all resources.
  • Researches new technologies to implement toward the growth of the organization.
  • Determines and provides user access, privileges, and security.
  • Orders and sets up new hardware as and when required.
  • Provides understanding of the behavior of software/hardware for accurate deployment.
  • Applies understanding of various tools for deployment and usage for the organization.
  • Supports AV Devices and Third-Party Applications supporting the same.

Experience & Education

Bachelor's degree in Computer Science Background with 1-3 years of Experience in Desktop/Server System Management and Administration.


Technical Skills & Competencies
  • Proficiency in troubleshooting desktop hardware, operating systems (Windows/macOS), and software applications.
  • Familiarity with IT ticketing systems and remote support tools.
  • Experience with Active Directory, Microsoft Office 365, and VPN solutions.
  • Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, etc.).
  • Ability to work independently, as well as in a team environment.
  • Excellent communication and customer service skills.
  • Strong attention to detail and ability to prioritize and multitask in a fast-paced environment.

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