Senior Technical Advisor for Captiva Solutions

2 days ago


India OpenText Full time

About OpenText

We are the Information Company, creating software solutions and delivering services that redefine the future of digital.

As a Senior Consultant (Managed Services), you will be part of our Managed Services team providing Application Management and Maintenance for OpenText customers worldwide.

The Opportunity:

You will provide technical expertise in supporting OpenText Captiva(Intelligent Capture) including development and maintenance of customizations. Exposure to remote administration services or cloud operations environment is required.

Your Key Responsibilities:

  • Troubleshoot and resolve incidents related to Captiva architecture, customizations, and administration.
  • Design, develop, and test fixes for problems arising on top of customizations to OT products.
  • Work on performance tuning and deploying patches and upgrades for OpenText products.
  • Maintain and monitor one or more OpenText products/solutions in the Cloud, Customer premises, or 3rd party IaaS.
  • Perform installations, configurations, and shifts work as needed.

Requirements:

  • 5-8 years of experience in supporting OpenText Captiva(Intelligent Capture).
  • Strong understanding of Captiva architecture, customizations, and administration.
  • Operating Systems: Linux and/or Windows.
  • Excellent troubleshooting skills – Maintenance and support.
  • Knowledge of code fixes and packaging releases.
  • Good understanding of D2 Custom Plugins is preferable.
  • Directory Services: Open-LDAP, Active Directory.
  • Proficient in techniques for performance tuning and RDBMS query performance.
  • Database: MSSQL, Oracle (DML and routine maintenance tasks).

Compensation Package:

$120,000 - $180,000 per annum, depending on experience.

What We Offer:

  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.

This role requires:

  • ITIL Foundation certification.
  • Prior experience working in an ISO27001 certified work environment is a plus.


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