Senior Technical Advisor for Captiva Solutions
2 days ago
About OpenText
We are the Information Company, creating software solutions and delivering services that redefine the future of digital.
As a Senior Consultant (Managed Services), you will be part of our Managed Services team providing Application Management and Maintenance for OpenText customers worldwide.
The Opportunity:
You will provide technical expertise in supporting OpenText Captiva(Intelligent Capture) including development and maintenance of customizations. Exposure to remote administration services or cloud operations environment is required.
Your Key Responsibilities:
- Troubleshoot and resolve incidents related to Captiva architecture, customizations, and administration.
- Design, develop, and test fixes for problems arising on top of customizations to OT products.
- Work on performance tuning and deploying patches and upgrades for OpenText products.
- Maintain and monitor one or more OpenText products/solutions in the Cloud, Customer premises, or 3rd party IaaS.
- Perform installations, configurations, and shifts work as needed.
Requirements:
- 5-8 years of experience in supporting OpenText Captiva(Intelligent Capture).
- Strong understanding of Captiva architecture, customizations, and administration.
- Operating Systems: Linux and/or Windows.
- Excellent troubleshooting skills – Maintenance and support.
- Knowledge of code fixes and packaging releases.
- Good understanding of D2 Custom Plugins is preferable.
- Directory Services: Open-LDAP, Active Directory.
- Proficient in techniques for performance tuning and RDBMS query performance.
- Database: MSSQL, Oracle (DML and routine maintenance tasks).
Compensation Package:
$120,000 - $180,000 per annum, depending on experience.
What We Offer:
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
This role requires:
- ITIL Foundation certification.
- Prior experience working in an ISO27001 certified work environment is a plus.
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