OpenText | Senior Consultant
3 days ago
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
Senior Consultant (Managed Services)
The position will be part of a Managed Services team providing Application Management and Maintenance for OpenText customers spread across the globe. Wide breadth of skills enabling one to solve complex problems in the areas of Application Availability, Performance and Capacity both in terms of incidents and problems. Experience in Production Operations (or Support) plus Software Maintenance (bug fixing, code maintenance) are a must.
You are great at
Troubleshoot and find resolutions/workarounds to incidents
Design, develop and test fixes for problems arising on top of customizations to OT products
Research and fix problems in configuration mainly at Application Level, also demonstrating adequate knowledge of OS and Network as applications work in that context. Problems can be related to availability, performance, or capacity.
Work on performance tuning
Performing deployments and applying product patches. Perform Upgrades, Migrations.
Install, configure, maintain and monitor one or more OpenText (OT) products/solutions in the Cloud, Customer premises, or 3rd party IaaS.
Work in shifts: Morning, Regular, Afternoon and Night on rotation basis.
What it takes
Skill set required:
5- 8 years of experience supporting OpenText Captiva(Intelligent Capture) including development and maintenance of customizations. Exposure to remote administration services, or cloud operations environment.
Technical skills:
Resource who has clear understanding of
Captiva architecture
Captiva Customizations
Captiva Administration
Captiva Capture Flow Development
Captiva various Modules
Should have deeper technical knowledge on Captiva development process[eg: Captiva Capture flow]
Operating Systems: Linux and/or Windows.
Strong troubleshooting skills – Maintenance and support
Knowledge of code fixes and packaging releases
Good understanding on D2 Custom Plugins is preferable
Directory Services: Open-LDAP, Active Directory
Knowledge of patching and upgrade
Proficient in techniques for performance tuning and tuning RDBMS query performance
Database: MSSQL, Oracle (DML and routine maintenance tasks)
Excellent communication / presentation / verbal and written communication skills.
Definite Plus:
Prior experience working in an ISO27001 certified work environment
ITIL Foundation certification
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