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Dynamic Call Center Lead Noida

2 weeks ago

Noida, Uttar Pradesh, India beBeeLeadership Full time ₹ 8,00,000 - ₹ 12,00,000
Job Summary:

We are seeking a seasoned Call Center Manager for our dynamic team in Noida, India. The ideal candidate will have 1-5 years of experience in a similar role and will be responsible for driving performance, ensuring high levels of customer satisfaction, and leading a team of callers.

About the Role:

  • The successful candidate will be responsible for managing a team to achieve sales targets and key performance indicators (KPIs).
  • This role requires strong leadership and interpersonal skills to effectively manage and motivate team members.
  • The manager will also be expected to analyze data to identify trends and areas for improvement, and implement strategies to enhance customer engagement.
  • An excellent communicator, this leader will collaborate with other departments to ensure seamless customer experiences.
  • Proficiency in using CRM software and MS Office applications is essential.

Key Responsibilities:

  1. Lead and manage a team of callers to drive revenue growth and meet customer expectations.
  2. Develop and implement effective calling strategies to improve customer engagement and conversion rates.
  3. Conduct regular training sessions to upskill team members and address performance gaps.
  4. Maintain accurate records of team performance and provide actionable insights to management.

Requirements:

  • 1-5 years of experience in a call center or telemarketing role.
  • Strong leadership and team management skills with ability to motivate and empower team members.
  • Excellent communication, problem-solving, and analytical skills.
  • Proficiency in using CRM software and MS Office applications.