Visa Application Consultant

3 days ago

Palakkad, Kerala, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 10,00,000

About Visa Roots

Visa Roots is a leading visa travel management company based in Cochin.

We are seeking professionals to join our customer service team as Customer Service Executive. In this role, you will serve as the first point of contact for our clients, providing prompt, accurate, and effective assistance across phone, email, and chat channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Deliver accurate information regarding services, procedures, and requirements
  • Handle and resolve customer complaints and issues with empathy and efficiency
  • Escalate complex queries to the appropriate internal departments
  • Maintain detailed and organized records of all customer interactions and transactions
  • Assist clients in completing required forms and documentation

Requirements:

  • Minimum 2 years of experience in a customer service or client support role.
  • Strong verbal and written communication skills.
  • Excellent interpersonal and problem-solving abilities.
  • Ability to manage multiple tasks and prioritize effectively.
  • Knowledge of visa application procedures and travel management regulations is highly desirable.
  • Proficiency in Microsoft Office Suite (Word, Excel)
  • Capable of working both independently and collaboratively in a team environment.

What we offer to you:

  • Positive work environment
  • Competitive salary
  • Private medical insurance
  • Flexible Work schedules
  • Flexible Holidays & Sick Leave
  • Opportunities for professional development
  • Company Sponsored events
  • Team building activities
  • Career advancement options
  • Staff Accommodation

Benefits and Perks

  • Relocation Support: We provide relocation support to ensure a smooth transition to your new role.
  • Professional Growth: Opportunities for career advancement and professional growth within the company.
  • Employee Wellness: Private medical insurance and flexible work arrangements to support employee wellness.
  • Teamwork: Collaborative and dynamic team environment that encourages open communication and teamwork.

Our company values teamwork, innovation, and continuous improvement. If you're a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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