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Dedicated Customer Care Professional
2 weeks ago
We are seeking a skilled and experienced Customer Service Representative to support our US-based clients with excellent English communication skills.
The ideal candidate will have a graduate degree in any stream, 2–4 years of experience in US voice process/customer support, and excellent verbal communication skills in English.
In this role, you will handle inbound and outbound customer calls from US clients efficiently, resolve queries related to products, services, billing, or technical issues promptly, and maintain accurate records of customer interactions and follow-up actions diligently.
To be successful in this position, you must have a problem-solving attitude, the ability to think on your feet, and be able to work night shifts effectively while meeting performance metrics.
Key Responsibilities:- Handling Inbound/Outbound Calls:
- Query Resolution:
- Customer Interaction Records:
- Graduate Degree:
- US Voice Process/Customer Support Experience:
- Excellent Verbal Communication Skills (English):
- Night Shift Work Schedule:
- Problem-Solving Attitude: