
Digital Product Strategist
1 day ago
Digital Customer Experience Lead
This is an exciting opportunity for a seasoned Digital CX professional to join our team as the leader of customer experience across web and mobile platforms.
The ideal candidate will have a strong grasp of web (React/Next.js) and native mobile ecosystems, with hands-on experience in app lifecycle tools (Firebase, Crashlytics, Appsflyer, Fastlane). They will also have proven ability to bridge business requirements and engineering delivery in agile environments.
We are looking for someone who can define and own the roadmap for digital CX across web and mobile platforms, drive sprint planning, backlog grooming, UAT, and production releases. The successful candidate will ensure feature parity and phased rollouts across iOS, Android, iPadOS, and web.
Key Responsibilities:
- Product & Delivery Ownership
- Tech Readiness & System Integration
- Customer Journey & Experience Optimisation
- Stakeholder & Release Management
Required Skills & Competencies:
- A minimum of 7–10 years of experience in digital product/app delivery (web + mobile).
- Strong knowledge of API contracts, backend integrations, and middleware interactions.
- Familiarity with CDPs, analytics platforms, and personalisation engines.
- B.E./B.Tech in Computer Science/Engineering or equivalent.
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