Senior Payment Operations Manager
1 week ago
Spearhead Payments and Gift Cards related business health and resolve operational issues impacting customer experience and payment performance for Amazon APAC.
About the Role
As a Senior Program Manager, you will be responsible for managing Payments and Gift Cards related business health and resolving operational issues impacting customer experience and payment performance for Amazon APAC. This role requires a strong analytical mindset, excellent problem-solving abilities, and effective communication skills to drive operational efficiencies and escalation reduction opportunities.
Key Responsibilities
- Recommending and driving projects to improve customer pain points within larger Payments organization and services across Amazon
- Managing operational relationships with third-party partners and internal customers
- Identifying operational gaps in new offerings and setting operational requirements for new projects
- Managing medium to large-sized business operations projects
- Training analysts tasked with responding to internal escalations within a set service level goal and training CS for resolving customer contacts related to payment issues
- Interfacing with business and technical stakeholders, gathering requirements, and producing data-driven analysis; partnering with internal teams to support new payment products or functionality post-launch
- Working with technology teams to drive payment processing performance improvement
- Defining metrics for assessing performance and trends
Requirements
- 7+ years of working cross-functionally with tech and non-tech teams experience
- 7+ years of program or project management experience
- 7+ years of delivering cross-functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Proven relevant work experience of 7+ years in payments or program management
- Experience driving medium to large-sized projects
- Experience managing external relationships
- Strong business and data analytical skills with excellent problem-solving abilities
- Aware of the importance of payment information security
- Be team-conscious, responsible, earnest, and cautious
- Basic data analysis skills
- Have the ability of communication, coordination, hardworking with carefulness, initiatives, meticulous, and patience, and undertaking the pressure
- Be able to think creatively
- Good written and verbal communication skills
- Education Bachelor's Degree or Equivalent
Preferred Qualifications
- Master Degree
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