
Systems Network Engineer
2 weeks ago
The IT Operations Specialist plays a pivotal role in ensuring seamless operations by resolving technical issues, managing systems and networks, and enhancing efficiency through collaboration, documentation, and automation.
- Respond to and resolve technical issues reported via various channels.
- Diagnose hardware/software problems and perform installations, configurations, and updates.
- Provide remote support and troubleshooting using remote desktop tools.
- Manage network devices and administer firewall settings to ensure security.
- Maintain detailed records and generate reports using productivity tools.
- Offer support for login issues, password resets, and general account management.
- Educate users on IT policies and best practices.
- Coordinate with vendors for hardware/software procurement and technical support.
- Utilize APIs to automate and streamline IT processes.
Required Skills and QualificationsTo excel in this role, you should possess:
- Bachelor's degree in IT, Computer Science, or a related field.
- 2+ years of experience in IT asset management, Networking, hardware/software support.
- Strong organizational and project management capabilities.
- Proficiency in troubleshooting tools and remote support platforms.
- Ability to collaborate effectively with cross-functional teams for understanding technical requirements.
Nice to Have SkillsThe following skills are highly desirable:
- Experience working with APIs for automation.
- Familiarity with network security tools and firewall configuration.
- Basic scripting or automation knowledge (e.g., Python, PowerShell).
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