Lead Quality Assurance Specialist

4 days ago


Alwar, Rajasthan, India beBeeQuality Full time ₹ 40,00,000 - ₹ 60,00,000
Job Opportunity: Sr Quality Analyst

We are seeking an exceptional professional to fill the role of Sr Quality Analyst.

The ideal candidate will have a minimum of 2 years of experience as a Quality Analyst in an International Voice Process, with a strong working knowledge of quality matrices and transactional quality domain expertise.

Responsibilities:

  • Develop strategies for continuous improvement of Transaction Quality and Delivery
  • Manage claim Quality & Client related KPIs effectively
  • Evaluate the effectiveness of TQ interventions
  • Enhance Quality management processes / framework to improve quality delivery
  • Capture SLA/SLO metrics accurately, meet client reporting needs, and set up customized processes to seamlessly meet expectations
  • Generate innovative ideas and implement process improvement initiatives in the account
  • Drive Process control & Compliance, manage audit requirements
  • Establish efficient huddle, feedback, and refresher processes
  • Support Quality and Compliance teams in performing COPC, FMEA, PFCU audits and follow-ups based on observations/misses highlighted

Requirements:

  • Graduate degree required
  • Excellent communication skills necessary
  • Strong analytical skills essential
  • Able to work in a virtual environment

Benefits:

This role offers a unique opportunity to grow professionally and make a significant impact on quality delivery. As a Sr Quality Analyst, you will have the chance to develop your skills, work with a talented team, and contribute to the success of our organization.

Additional Information:

If you are a motivated professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.



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