
Lead Quality Assurance Specialist
4 days ago
We are seeking an exceptional professional to fill the role of Sr Quality Analyst.
The ideal candidate will have a minimum of 2 years of experience as a Quality Analyst in an International Voice Process, with a strong working knowledge of quality matrices and transactional quality domain expertise.
Responsibilities:
- Develop strategies for continuous improvement of Transaction Quality and Delivery
- Manage claim Quality & Client related KPIs effectively
- Evaluate the effectiveness of TQ interventions
- Enhance Quality management processes / framework to improve quality delivery
- Capture SLA/SLO metrics accurately, meet client reporting needs, and set up customized processes to seamlessly meet expectations
- Generate innovative ideas and implement process improvement initiatives in the account
- Drive Process control & Compliance, manage audit requirements
- Establish efficient huddle, feedback, and refresher processes
- Support Quality and Compliance teams in performing COPC, FMEA, PFCU audits and follow-ups based on observations/misses highlighted
Requirements:
- Graduate degree required
- Excellent communication skills necessary
- Strong analytical skills essential
- Able to work in a virtual environment
Benefits:
This role offers a unique opportunity to grow professionally and make a significant impact on quality delivery. As a Sr Quality Analyst, you will have the chance to develop your skills, work with a talented team, and contribute to the success of our organization.
Additional Information:
If you are a motivated professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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