
Senior Manager, Technology Infrastructure Strategy
2 weeks ago
Job Title: Technology Infrastructure Leader
">The ideal candidate will lead our Technology Infrastructure and Applications Observability Practice, driving excellence in service delivery and leveraging AI-powered Observability to enhance performance, resilience, and business value.
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- Key Responsibilities:">
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- Lead the Observability Practice spanning infrastructure and application monitoring, log & trace analytics, AIOps, and SRE automation.">
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- Develop and drive the roadmap for next-gen observability leveraging AI/ML, causal analysis, and predictive intelligence.">
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- Collaborate with CIO, platform, and application teams to align observability strategies with business outcomes.">
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- Manage end-to-end operations for Network and Cloud Infrastructure and ensure key KPIs and SLAs are met as per the ITSM practice on SNOW.">
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- Drive effective Change Management from overall Monitoring Ops standpoint.">
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- Manage real-time monitoring, incident response, and proactive alerting for critical infrastructure and applications.">
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- Ensure key KPIs like uptime, latency, Traffic, Errors, Saturation are met as per MSAs and Business requirements.">
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- Establish and refine SRE principles to improve reliability, reduce toil, and enforce SLAs/SLOs.">
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- Oversee the build-out of observability pipelines and integrations (e.g. with Datadog).">
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- Innovate with AI/ML-based anomaly detection, automated remediation, and observability-as-code.">
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- Serve as a strategic advisor and partner to business stakeholders, product leaders, and client teams.">
Requirements:
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- Technical Expertise: Solid knowledge of Technology Infrastructure (Servers, Networks, Cloud), Application architecture, and modern observability stacks.">
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- Leadership and Communication: Proven ability to lead cross-functional teams across geographies.">
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- Data-driven mindset: Ability to connect metrics with operational and financial impact.">
About this role:
">This is a high-profile position that offers an exciting opportunity to join our team and make a lasting impact.
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