Customer Support Professional

1 week ago

Aurangabad, Maharashtra, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Service Specialist

Our organization is looking for a highly skilled and motivated individual to handle customer inquiries.

Key Responsibilities:

  • Respond promptly and professionally to customer requests via various channels, ensuring that each interaction adds value to the relationship.
  • Identify and resolve customer issues efficiently while maintaining a positive demeanor.
  • Provide accurate, valid, and complete information by utilizing relevant tools and resources.
  • Document customer interactions and update internal records with details of inquiries, feedback, and actions taken.
  • Collaborate with internal teams (Sales, Technical, Product, etc.) to ensure customer satisfaction.
  • Escalate unresolved issues to the appropriate departments as necessary.
  • Adhere to communication procedures, guidelines, and policies.
  • Contribute to team goals and meet or exceed personal targets for customer satisfaction.

Requirements:

  • Previous experience in customer service or a related field is preferred.
  • Excellent communication and interpersonal skills are essential.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong problem-solving skills and attention to detail.
  • High school diploma or equivalent; a college degree is desirable.

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