Senior E-commerce Operations Manager

20 hours ago


Bareilly, Uttar Pradesh, India beBeeEcommerce Full time ₹ 8,00,000 - ₹ 12,00,000

mCaffeine is a leading caffeinated personal care brand in India, catering to young and aspiring millennials.

The E-commerce Operations Manager will oversee the distribution operations for sales channels, ensuring timely and accurate order processing, maintaining key performance indicators (KPIs), and managing escalations and returns.

Key Responsibilities:
  • Verify and process incoming orders efficiently.
  • Input order details into the order management system.
  • Monitor and track order status from receipt to delivery.
  • Collaborate with cross-functional teams to optimize order processing and delivery processes.
  • Address quality-related concerns or deviations.
  • Maintain accurate records of orders and documents.
  • Generate reports on order processing performance.
Requirements:
  • Prior experience in order processing or e-commerce operations.
  • Proficiency in Microsoft Office applications.
  • Knowledge of inventory management systems and order tracking tools.
  • Strong attention to detail, organizational, and stakeholder management skills.
  • Effective communication and concise email writing.
What We Offer:

A dynamic work environment with opportunities for growth and development.

Competitive compensation and benefits package.



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