Transportation Support Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Our mission is to provide exceptional customer support globally. We empower high-quality local fleets to deliver reliable ground transportation services worldwide.

About our team:

We are a fast-growing company headquartered in Silicon Valley, with a global customer base and operations worldwide.

Key Responsibilities:

  • Manage and resolve issues by communicating with drivers and fleets effectively.
  • Maintain high service standards.
  • Confirm the ride was completed and apply changes to the system or request the driver to do it.
  • Keep detailed records of interactions, noting issues and solutions within our CRM to ensure consistency and follow-up as needed.
  • Develop and maintain strong working relationships with Suppliers, Operations, Sales and other functions, plus any external stakeholders.
  • Provide top-notch customer service support.

Requirements:

  • At least 2 years of experience working in customer support or a similar environment.
  • Strong analytical and operational skills.
  • Excellent problem-solving skills.
  • Proficient in English verbal and written communication.
  • Familiarity with Microsoft Office Suite (word, excel, powerpoint, etc).
  • Able to work a full-time schedule with flexibility to adapt to changing needs.
  • Prioritize tasks effectively.
  • Maintain attention to detail.

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