Operations Director

3 days ago

Gurgaon Gurugram Pune Mumbai, India beBeeOperations Full time US$ 60,000 - US$ 1,20,000

We are looking for a detail-oriented Operations Director to manage daily, weekly, and monthly operational tasks.

  • Create and distribute Management Information Systems (MIS) reports and PowerPoint presentations.
  • Handle client profiling, configurations, and documentation.
  • Clean up ticket-level pending tasks for multiple projects.
  • Provide operational support and coordination with development, care, and implementation teams.
  • Handle escalations and urgent tasks from management and other teams.
  • Tackle client bugs and assign tickets to the appropriate development or care team.
  • Prioritize work and conduct thorough analysis to ensure smooth operations.

Requirements:

  • Proficiency in Microsoft Excel.
  • Experience in preparing MIS and PowerPoint reports.
  • Ability to handle numerous issues and manage accounts.
  • Familiarity with client profiling, configurations, and documentation.
  • Strong organizational skills to manage ticket pending tasks and release notes.
  • Effective business-level communication skills to coordinate with various teams and handle escalations.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent practical experience.

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