Distributed System Support Specialist

7 days ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000

Job Description

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  • As a key member of our organization, you will serve as the first line of support for customer-reported technical issues related to our SaaS platform.

  • This involves resolving data connectivity issues, report errors, performance concerns, access problems, data inconsistencies, software bugs, integration challenges etc.

  • You will understand and empathize with the challenges ThoughtSpot users face, offering tailored solutions to improve their user experience.

  • Ensure prompt and accurate updates, meet SLAs and provide timely resolution to customer issues via tickets and calls.

  • Creating knowledge-base articles to document knowledge and help customers self service.

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Required Skills & Qualifications

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  • Exceptional communication skills, both written and verbal, to effectively engage with cross-functional teams, customers, and stakeholders.

  • Relevant work experience troubleshooting complex Linux Systems and managing distributed systems.

  • Experience in virtualization and Cloud technologies.

  • Experience in enterprise customer support, on-call rotation for critical SRE systems, leading incident review and root cause analysis.

  • Ability to diagnose technical problems and work with Engineering on escalated issues.

  • Strong problem solving skills, algorithmic thinking and a strong foundation in how systems should work.

  • Understanding of tools & frameworks required to Operate and manage Cloud infrastructure.

  • Strong customer service skills.

  • Solid communication skills and ability to work independently.

  • Ability to leverage automation, monitoring and data analysis to ensure high availability.

  • Familiarity with scripting languages such as Python, JavaScript or Bash.

  • Exposure to infrastructure and service monitoring tools.

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