Facilities Management Specialist
3 weeks ago
Job Title: Assistant Facilities Manager – Soft Services
Job Summary:
We are seeking an experienced Assistant Facilities Manager – Soft Services to join our team at JLL. As a key member of our facilities management team, you will be responsible for providing administrative support to our clients, ensuring timely and accurate completion of FM reports, and overseeing the helpdesk work process.
Key Responsibilities:
• Be accessible for escalation of all FM related issues
• Oversee the helpdesk work process
• Provide management advice to helpdesk operators for escalated issues
• Ensure planning and execution of all preparation required for conferences/meetings of the client as well as VIP visits scheduled during the shift
• Oversee the reception
• Oversee the front office function
• Ensure visitors are promptly attended by the front office executives (FOE)
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintained
• Oversee the housekeeping services
• Overall service delivery assessment of HK vendor
• Coordination meetings with vendor for resolution of service issues
• Evaluate vendor performance
• Ensure that vendor manpower reports at site as per agreed terms and conditions
• Undertake audit of the attendance and check their grooming
Requirements:
• Graduate in any discipline
• 5 – 7 years experience in facilities management
• Tertiary qualifications in hotel management/building management and/or business desirable
• Excellent communication skills and ability to converse in English
• Proven ability to function effectively as part of a team
• Proven ability to initiate and follow through with improvement initiatives
Key Performance Measures:
• Overall client satisfaction by achieving SLA targets
• Timely resolution of helpdesk complaints
• Effective team coordination of direct and vendor staff for efficient service delivery
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